What Are the Different User Roles and Permissions on the Portal?

What Are the Different User Roles and Permissions on the Portal?

VirgilHR provides role-based access control to ensure users have the appropriate permissions based on their responsibilities.

Roles & Permissions Overview

👑 Owner

  • The account owner who has full administrative control.
  • Only the Owner can manage subscriptions (upgrade, downgrade, or cancel).
  • Has access to all portal features and data.

⚙️ Admin

  • Has access to all features and settings, except for subscription management.
  • Can modify account settings, invite team members, and manage organization-wide preferences.

👥 Supervisor

  • Can view and manage all content within the organization.
  • Has access to all chats, handbooks, and resources created by any team member.
  • Cannot modify account settings or subscriptions.

👤 User

  • Can only access the content they create:
    • Chats
    • Handbooks
    • Resources
  • Cannot view or edit content created by other team members.

How to Manage User Roles?

🔹 To assign or change a user’s role, see How Do I Invite and Manage Team Members?

🔹 To transfer account ownership, see How Do I Transfer Account Ownership?

Troubleshooting & Additional Help

  • Why can’t I see certain content?

    • If you’re a User, you can only see content you created.
    • If you need broader access, ask your Admin or Owner to change your role.

  • Need to manage roles? Only Owners and Admins can update roles.

  • Still have questions? Contact the Support Team for assistance.

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